Return Policy


CANCELLATIONS
Depending on the status of the order, Orders can be canceled before shipping

Please note that cancellation requests are not 100% guaranteed.

For any cancellation request, please Contact us.

RETURN
Returns will only be granted within 7 days of the delivery date and the item(s) is in its original state and with the Outlettel tags attached.

The buyer will be entitled to a partial refund once the item(s) are returned successfully.
The initial delivery fee is non-refundable, and a restocking fee (15% of the total amount) will be deducted from the refund amount.
The buyer is responsible for all shipping fees and the return address will be provided upon return confirmation by Our team.
Once you have agreed to return the product under our return policy, further amendment will not be accepted.

Please contact us before returning any product.

SIZE EXCHANGE
Size exchange is available under the condition that the item(s) is unused and still has the Hittcute tags attached. Each order is eligible for exchange once.

Requests for size exchange can only be made within 7 days of the delivery date and subject to availability.

The reason for the exchange and the desired size are required when contacting us.

The buyer is responsible for all shipping fees (return & reship) plus the relative charges such as price difference between sizes and sales tax if applicable and the return address will be provided upon the exchange confirmation by Our team.

OUT OF STOCK ITEMS
We’re really sorry if you’ve received an email saying one or more of the items you’ve ordered is out of stock.

When this happens, it means we thought we had stock of the item when you placed the order. However, when we went to pack your order up we realized we didn’t have the item available anymore.

We will cancel and refund the item even if your order was confirmed. You will then receive an email notification upon cancellation.

REASONS FOR UNACCEPTABLE RETURN/EXCHANGE
Under the following circumstances, we will not be able to process your returns/exchange:

Products not meeting the criteria for “7-day Returns/Exchange ”.
Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
Products with color fading due to display.
Products with an unclean appearance.
Non Hittcute products (Product without Hittcute Quality Control tag attached on the products).
Products that are on Sale or Products in campaign activities, defect & quality issue items excluded.
If any signs of damage on the outer packaging, or on any products (including any accessories or parts) are present at the time of delivery, please contact us for assistance.

IMPORT DUTY

We ship to most countries on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on site are exclusive of all taxes and duties and customers will be responsible for those charges.

Your order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Sales tax and Customs Duties are non-refundable.